{"ref":"CA-HC-DC-01","title":"Service Changes, Suspension, and Termination of Services","category":"Service delivery","summary":"Sets out, as the Agency's own standard, when and how services are changed, put on hold or ended, the written notice the Agency gives before ending services on its own decision, the help it gives with referrals and the final bill, and the steps that make sure a client who cannot care for themselves is not left without care.","inShort":["A client may end services at any time. Pass any such message to the office the same day.","The Agency gives at least 14 days' written notice before it ends services, except for an immediate safety risk.","Keep giving care as planned during the notice period.","The supervisor helps the client find other care and sends the final bill and any deposit back.","Never leave a client who cannot care for themselves without care. Tell the supervisor at once if you are worried."],"primaryCitation":"Cal. Health & Safety Code §1796.12(n)","citations":["Cal. Health & Safety Code §1796.12(n)","Cal. Health & Safety Code §1725(b)","Cal. Civ. Code §1689.6(a)(1)","Cal. Civ. Code §1689.10(a)","Cal. Welf. & Inst. Code §15610.05","Cal. Welf. & Inst. Code §15630","Cal. Penal Code §11166"],"federalCitations":[],"surveyorAsks":["Show me the last client you discharged and the notice you gave.","When would you end services without giving notice?"],"forms":[{"ref":"CA-HC-DC-01-A","title":"Notice of Service Change or Termination"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (Cal. Health & Safety Code §1796.12(n))","5. Changing Services","6. Holds for Hospital Stays and Absences","7. Reasons the Agency May End Services","8. Notice the Agency Gives","9. Ending Services Safely","10. Clients Who Cannot Care for Themselves","11. When the Client Ends Services","12. Responsibilities","13. Records and Compliance Monitoring","14. Staff Training","15. References","16. Related Policies and Forms","17. Approval","18. Revision History"],"version":"1.0","sample":false,"pack":"ca-hca","state":"California","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}