{"ref":"CA-HC-CR-01","title":"Client Rights and Responsibilities","category":"Client rights","summary":"Adopts, as the Agency's own standard, a written statement of client rights and responsibilities that every client receives and acknowledges before services start, tells clients how to check an aide on the Home Care Aide Registry and how to complain to the Agency and to the Department, and trains every aide on \"Clients’ rights and safety.\" as the annual training under Cal. Health & Safety Code §1796.44(c)(1) requires.","inShort":["Every client gets the rights notice and signs the acknowledgment before services start.","Treat every client with dignity, give privacy during personal care, and keep their information private.","Clients may refuse any task: respect it, write it down and tell the office the same day.","Clients can check any aide at https://www.ccld.dss.ca.gov/hcsregistry/registrysearch.aspx. Always wear your Agency badge.","Clients may complain to the Agency or the state at any time. Pass every complaint to the office the same day and never treat a client worse for complaining."],"primaryCitation":"Cal. Health & Safety Code §1796.44(c)(1)","citations":["Cal. Health & Safety Code §1796.12(c), (i), (n), (o)","Cal. Health & Safety Code §1796.29(a)(1)","Cal. Health & Safety Code §1796.42(a), (e)","Cal. Health & Safety Code §1796.43(a)","Cal. Health & Safety Code §1796.44(b), (c)(1)","Cal. Health & Safety Code §1796.51","Cal. Civ. Code §51","Cal. Civ. Code §1689.6(a)(1)","Cal. Welf. & Inst. Code §15630","PIN 24-01-HCS (February 22, 2024)"],"federalCitations":[],"surveyorAsks":["How does a client find out about their rights and how to make a complaint?","Show me the signed acknowledgment of client information for this client."],"forms":[{"ref":"CA-HC-CR-01-A","title":"Client Rights and How to Make a Complaint"},{"ref":"CA-HC-CR-01-B","title":"Acknowledgment of Client Information"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (Cal. Health & Safety Code §1796.44(c)(1))","5. Client Rights (the Agency's Own Standard)","6. Giving the Client Information","7. Helping Clients Check an Aide","8. Respecting Rights at Every Visit","9. When a Client Refuses a Task or Service","10. Complaints to the Agency and to the Department","11. Postings at the Office","12. Client Responsibilities (the Agency's Own Standard)","13. Responsibilities","14. Records and Compliance Monitoring","15. Staff Training","16. References","17. Related Policies and Forms","18. Approval","19. Revision History"],"version":"1.0","sample":false,"pack":"ca-hca","state":"California","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}