{"ref":"CA-HC-BUS-03","title":"Electronic Visit Verification for Medi-Cal Personal Care Services","category":"Business","summary":"Requires the Agency, whenever it provides Medi-Cal personal care services, to register in California's Electronic Visit Verification system (or a certified alternate system), to have aides record every such visit electronically with the six data elements federal law requires, and to correct and document exceptions before billing.","inShort":["For Medi-Cal personal care visits, check in and check out in EVV at the client's home.","EVV records the service, the client, the date, the place, the aide and the start and end times.","Never check in or out for someone else or share your login.","If EVV does not work, call the office from the visit and fill in a paper record.","Every manual correction needs a reason and a supervisor's approval."],"primaryCitation":"42 U.S.C. §1396b(l)","citations":["California Department of Aging, CalEVV","Cal. Health & Safety Code §1796.38(e)"],"federalCitations":["42 U.S.C. §1396b(l)"],"surveyorAsks":["Which of your services are paid by Medi-Cal, and are they recorded in EVV?","Show me how an aide checks in and out of a visit."],"forms":[{"ref":"CA-HC-BUS-03-A","title":"EVV Visit Correction Record"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (42 U.S.C. §1396b(l))","5. Registration and Set-Up","6. Recording a Visit","7. Exceptions and Corrections","8. Billing and Data Protection","9. Responsibilities","10. Records and Compliance Monitoring","11. Staff Training","12. References","13. Related Policies and Forms","14. Approval","15. Revision History"],"version":"1.0","sample":false,"pack":"ca-hca","state":"California","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}