{"ref":"CA-HC-BUS-02","title":"Rates, Billing, Payment, and Cancellation Rights","category":"Business","summary":"Requires the Agency to give every client its rates and billing terms in writing before services start, to treat any service agreement signed outside its office as a home solicitation contract with the California cancellation rights, and to bill accurately for services actually delivered.","inShort":["Clients get the rates and billing terms in writing before services start.","If the agreement is signed anywhere other than the Agency's office, the client may cancel until midnight of the third business day after signing, or the fifth if 65 or older.","Give the client the Notice of Cancellation with the agreement.","Aides never collect payments, deposits or tips from clients.","Bill only for visits that actually happened and are recorded."],"primaryCitation":"Cal. Civ. Code §1689.7","citations":["Cal. Civ. Code §1689.5","Cal. Civ. Code §1689.6(a)(1)","Cal. Civ. Code §1689.7","Cal. Health & Safety Code §1796.12(n)","Cal. Health & Safety Code §1796.38(e)"],"federalCitations":[],"surveyorAsks":["How does a client know what services will cost before you start?","This client signed the agreement at home. Show me the cancellation notice you gave her."],"forms":[{"ref":"CA-HC-BUS-02-A","title":"Rate Sheet and Billing Terms"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (Cal. Civ. Code §1689.7)","5. The Rate Sheet","6. Agreements Signed Outside the Office","7. Invoices and Payments","8. Questions and Disputes","9. Insurance and Public Programs","10. Honest Billing","11. Responsibilities","12. Records and Compliance Monitoring","13. Staff Training","14. References","15. Related Policies and Forms","16. Approval","17. Revision History"],"version":"1.0","sample":false,"pack":"ca-hca","state":"California","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}